Introduction
There are two ways you can change your password: via your Account Settings, or by following the 'I forgot my password' route in the log-in screen.
Change Via Account Settings
1. Navigate to your profile menu by clicking on your picture in the top right-hand corner of the window, then click 'Account'.
2. In the top-right corner, click 'Change Password'.
3. Follow the instructions on the screen to change your password and click 'Change Password'.
"I don't know my password"
Note: this will not work if your organisation is SSO enabled (i.e. you access e-flow via your organisation's portal). Please see our guide on this for more information.
1. From the log-in screen, under where you'd input your details you will see a button saying, "I don't know my password".
2. You will then be prompted to input the e-mail address you use for e-flow.
3. You'll receive an email from no-reply@e-flow.com.
Note: if you don't receive this email after a few minutes, please check your spam and junk folder. Failing this, ask your internal IT team to see if emails are blocked from no-reply@e-flow.com.
4. Click on the button that says 'Reset password' and enter the PIN into the new field.
See Also:
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