What’s New?
Delegation & Temporary Absence Management
SSO Configuration Improvements (e-flow Support Site)
Global Navigation Redesign
We’ve refreshed the Global Navigation to make it cleaner, easier to use, and more reliable across all screen sizes.
A simpler, streamlined menu
We’ve removed unnecessary items to keep the sidebar focused on your core tasks.
- Home has been removed (you can still access it via your domain icon).
- Help & Support now lives in the top‑right header for quicker access.
New expand/collapse button
The menu no longer expands when you hover over it. Instead, a new expand/collapse button at the bottom of the sidebar gives you full control.
A clearer sub‑menu experience
Sub‑menus now open in a tray that shows all related items in one place. It’s easier to read, easier to close, and works better on smaller screens.
The navigation now adapts more gracefully when your browser is zoomed in, including:
- Vertical scrolling when needed
- Better wrapping of items in sub‑menus
- Hidden scrollbars for a cleaner look
Delegation & Temporary Absence Management
The Delegation feature has been introduced as an alternative to the existing absence manager. It is a modernised, flexible way for users to manage absences and ensure continuity of work. Users can now assign one or more delegates who will be able to view and access their tasks during periods of absence.
A dedicated Delegation Manager
When enabled in your domain, you will now see a Delegation Manager option in your user menu. This has been developed as an alternative to the existing Absence Manager feature, and provides a clearer, more intuitive way to manage your availability in e-flow.
From here, you can:
- View any active or upcoming absences
- Set new absences
- Assign delegates who can support you while you’re away
A simple, guided setup
Setting an absence is now easier than ever.
Our new two‑step wizard walks you through:
- Absence details — choose your dates, reason, and add notes
- Delegate selection — pick up to five colleagues who can support you
You’ll see a clean summary before saving, so you can feel confident everything is correct.
Smarter, safer delegate selection
Depending on your organisation’s settings, you may only be able to choose delegates who share the same roles as you. This ensures tasks are always handled by the right people.
The system also prevents overlapping delegations — keeping things tidy and avoiding conflicts.
Clear visibility for your delegates
When your absence begins, your delegates will receive an email letting them know they’re covering for you.
They’ll also see a dedicated Viewable Tasks tab on their Tasks page. This tab brings together all tasks delegated to them, clearly separated from their own work, so they can easily keep track of what needs attention.
This means:
- Delegated tasks never get mixed in with personal tasks
- Delegates always know exactly what they’re responsible for
- Nothing gets lost or overlooked during your absence
Task notifications for everyone who needs them
If a new task becomes active for you while you’re away, both you and your delegates will receive the usual task notification. This ensures nothing slips through the cracks.
Dashboard Widget Updates
We’ve introduced a series of enhancements across several dashboard widgets to make navigating work, reviewing approvals, and monitoring activity smoother and more intuitive. In addition, across all widgets, the font size has also been increased to aid legibility.
Approvals Widgets — Easier Access & Better Navigation
We’ve improved both the Approvals and Approvals I Manage widgets to help you get to the information you need faster.
You can now:
- Click directly into related activities from the widget
- If the task is assigned to you, you can also click into the task name directly from the report
- See more items at once, with the default view increased to 50 entries
- Access approval details more easily through clearer links and navigation
Busiest People — More Meaningful Insights
The Busiest People widget now gives a clearer picture of workload across your team.
Enhancements include:
- Showing the number of tasks completed rather than “units”
- Allowing you to configure the widget to focus on a specific role or team
- Supporting multiple versions of the widget on your dashboard
- Ensuring exports only include information relevant to the selected role
How to access the new reports
You can access the improved reports directly from your dashboard:
- Open the dashboard manager
- Click on the arrow next to the 'Busiest People' section to display all the relevant roles for the domain you are currently in
- Add the Busiest People widget for the role you want to monitor
- Click on 'Save' to update your dashboard with the new widget.
This gives you quick, role‑specific insights into weekly activity.
Activity Snapshot — Cleaner, More Relevant Information
The Activity Snapshot widget has been refined to highlight the details that matter most.
Updates include:
- A cleaner table with outdated fields removed
- A new “Projected Finish” date to help you track progress
- Fully working filters and pagination when opening the widget from the dashboard
These changes make it easier to review activity status where you have been identified in the activity as accountable or informed in the RACI, and allows you to send reminders with confidence.
My Tasks — Faster Filtering
The My Tasks widget now lets you jump straight into the view you need.
Selecting:
- Overdue
- Today
- Future
…takes you directly to your tasks page with the relevant filter already applied.
Form Improvements
Rich Text Fields
An updated Rich Text control has been implemented in the Notification Ticket discussion thread and the rich text fields within custom and brief forms.
Rich text fields that are set to read‑only in form configuration will now display without the formatting toolbar. This creates a cleaner, distraction‑free view when you’re simply reading information rather than editing it.
The new rich text field auto scales to the content when configured into a form, allowing the user to see all the content without having to scroll within the text field.
Improved Upload for Multi Forms
Users can upload the same file across multiple forms within a workflow, creating separate assets for each activity. Users are also able to add a classification in the multi form upload or alternatively this can be configured into the workflow template.
Multiple Asset Upload in a form
The recently developed upload asset in a form has been enhanced to now allow multiple assets to be configured into each upload task based on the workflow configuration.
API Updates
Branding Update
The e-flow logo has been updated to reflect the new branding across the application.
SSO Configuration Improvements (e-flow Support Site)
There is now a dedicated area within the Support Site where SSO settings can be viewed and maintained. This brings everything together in one place, making it easier to keep SSO configurations up to date.
Other updates & Bugs
- The Lock workflow template text has been updated due to the initial wording not being correct
- In the profile settings, the 'Leaving Date' and 'Replacement User' fields have been removed
- In the contact cards, when an escalatee or deputy has been configured for a user, this is now displayed as the user Name rather than the user ID.
- Updated the dropdown when using tabular/mass edit to be aligned with current form functionality
- When in a visual brief task, the assigned to section will only show when a role or a contact has been assigned.
- In workflow configuration, the min and max files allowed in the upload task has been updated to 50 assets
- Long organisation name text in modals has been corrected so it no longer displays outside of the modal.
- Any brief text configured into the file release task which includes line breaks will be displayed correctly in the email.
- The ability to add a sequence into a Brief form has been disabled.
- The chatbot feature has been removed from the e-flow login page so that users cannot initiate support chat before authentication.
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